How to book your consultation:

1. Select a treatment option from the descriptions above.

2. Enter your payment details.

 Please refer to the 'Cancellations & Refunds policy' for guidance should you cancel or miss your appointment.  

3. Proceed to book, this creates your 'Patient profile' by following by the on-screen guidance.

(Nb Any fields requesting your the 'patients name' - refers to your infant). This creates a “Patient account” or “Portal”. This allows you to keep access to your infants medical notes and also make changes to the appointment (cancel, reschedule etc) if necessary.

4. Complete your intake form and review the required agreements as soon as possible.  This request is sent to your email to remind you to complete it, but your appointment WILL BE CANCELLED if it is not completed.

*If your infant has any known medical conditions, please contact me to discuss suitability for a frenulotomy procedure BEFORE you proceed to book a consultation. 

Your 'Intake form':

Your booking is not completed until the 'Intake Form' as part of the booking process has been submitted and is viewable in your 'Patient portal'. A link for this will be sent to your Email address within a few seconds after your scheduled appointment has been secured if you have not completed it immediately.

This is required at point of booking so that all clinical details and feeding history can be reviewed in advance of the consultation.  

If you need longer to complete this or would like some help/assistance to complete it please just let me know and I will be happy to assist :)

diana@tongue-tie.info

07910608179 

At your appointment remember to bring:

1. ​Please have your baby hungry (peckish but not crying hungry!)

2. Please encourage your baby to have a ‘good’ sleep where able prior to your appointment.

3. If your baby is over 12 weeks old, you may wish to consider administering a dose of paracetamol prior to your journey.

4. It is advisable for your baby to be wearing light-weight clothing.

5. A plain square blanket, towel, or over-sized muslin square (used to swaddle in).

6. A bib/muslin square for any post division dribble.

7. If you are bottle feeding or combination feeding, a bottle with infant milk/expressed milk.

8. Dummies/Pacifiers if your baby uses them-not required if not!

9. Nipple shields-Only if you have previously been using these.

10. Bring along any soothing toys/sensory/calming/techniques that your little one is familiar with and enjoys.

11. The Child’s red health record (red book or eRed book) is very important as it forms their ID.

The biological mother MUST be present to attend any appointment.

Older siblings and attendees to the consultation:

​Due to the size of the clinic space, only a maximum of 2 adults plus the infant are invited to attend. It is not a suitable environment for older siblings, please arrange childcare for other children.

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The location is right next door to a beautiful large park so you may consider another adult spending time with them there weather permitting. 

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The biological mother MUST be present to attend any appointment.

Your 'Patient profile' portal:

The 'Patient profile/portal' that you create when you book your consultation houses all of the admin that you may need.

It allows you to:

• Re-schedule your consultation,

• Cancel your booking,

• Update your contact details,

• Reset your password,

• Manage your notifications and reminders,

• Amend or change your payment card 'on file'

• View your clinical record that are made during the consultation, inclusive of the consent form and any photographs taken,

• After your initial consultation with me you also have the option to send me messages directly through it. This facility allows all of our communication threads to be kept together with your records for future reference and traceability,

• The 'Patient profile' is both GDPR and HIPPA compliant.

6 Weeks Aftercare (Remote and Virtual) support:

At D-Restricted Ltd I take pride in offering you the ongoing support that you may need moving forwards. There is not one infant feeding journey that is the same, so the plan that we devise together is flexible to meet your new family rhythm needs and there are a variety of ways that I offer this ongoing support.  The same level of support is offered across all 3 appointment types.

(NB: Additional face-to-face support will incur a further fee)

​Within your 'Support portal' (this is one of the tabs on my main website and is not linked to your 'Patient portal' area which is for appointment admin only):

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• Weekly support guidance and suggestions, in what I refer to as "IBCLC in my pocket!"

• 'What to expect post release' page.

• Tongue strengthening exercises suggestions, video demonstrated (NB these do not involve touching an open wound).

• Online library of resources, bespoke to infant feeding.

• Closed peer-support facebook page, which has further additional resources within.

• Regular check-ins with you via Email.

• Direct messaging option using your 'patient portal'

• Telephone call can be arranged on request.

• 6 video presentations on topics of interest:

       > Informed Breast/Chest feeding

       > Introducing Solids

       > Tongue-tie

       > Baby Massage​

       > Baby Yoga

       > Toddler Yoga

• Free IN-PERSON Weekly support group. No booking necessary. See 'Support Group' tab for further details.

My baby has a medical condition:

If your baby is under the care of any medical speciality, is premature, has a blood clotting disorder or a medical diagnosis of any kind please confirm with me if it would be appropriate setting for a potential surgical release BEFORE booking in your consultation. 

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Whilst I would be able to provide an assessment-only appointment, proceeding to have a surgical release, if applicable, may influence by your infant's medical condition or your medical team's plan of care for your infant in which case I would need confirmation from them if they would be happy for me to proceed, and if there was anything I should be particularly aware of. 

My clinic is in a community setting and proceeding to a surgical frenulotomy release may be contra-indicated in certain conditions where a hospital setting may be more appropriate.

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Payment Breakdown:

Tongue-Tie Consultation, Assessment & Division:
£220.00 reserved payment online at point of booking

(£30.00 of which is booking fee).

Should a surgical tongue-tie release not be performed for any reason then £100.00 is refunded to your original payment method.
60 mins duration.

Infant Feeding/Lactation Support:
£120.00 reserved payment online at point of booking

(£30.00 of which is booking fee).
60 mins duration.

Reassessment/Re-Division Review:
£120.00 reserved payment online at point of booking

(£30.00 of which is booking fee).

60 mins duration.

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Upfront fees:

The full fee for your appointment is taken when scheduling your consultation.

 *If you have scheduled and paid for a surgical release, and this is not mutually agreed as the best treatment for your infant at this stage, then you are charged the fee equivalent to an 'Infant feeding support' appointment and the difference is refunded back to your original payment method, so you are only paying for the service you receive.

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All fees are transferred to D-Restricted Ltd using 'Jane transactions' via Stripe.

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 **Should a personal insurance plan be incurring the cost, it is parental responsibility to ensure the procedure is covered in their "Terms and Conditions". Payment for the appointment is still required to D-Restricted Ltd at the consultation using the saved payment details on file, and then it is the parent's responsibility to contact their insurance provider for reimbursement. Receipts for the costs you have incurred are available to view and print in your 'Patient profile' but if bespoke details are needed from your insurance provider I am happy to provide these too.

In the event you cancel your appointment with over 4 hours notice, only the booking fee is deducted and the remaining is refunded back to your original payment method. If you cancel your appointment with less than 4 hours notice then the full fee of the consultation is taken.

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The booking fee is non-refundable in all events, but is transferrable should you wish to reschedule your consultation, unless you have previously rescheduled more than 3 times, in which case the booking fee is also not refunded nor transferred to another appointment. 

Please refer to the Cancellation & Refunds Policy for further details.

How to find D-Restricted Ltd:

The Clinic Room in Barlestone ( CV13 0HX):

The clinic space is a separate room within my house in a room used specifically for consultation purposes.  I would hope you agree this space provides a warm and welcoming environment for both you and your child. Due to this I do ask that if you arrive earlier than ten minutes for your appointment that you kindly wait in your vehicle as the space does not accommodate a waiting area and interruptions to the previous clients appointment are unfair.

It is situated in a quiet country village at the end of a cul-de-sac, and next to a large recreational play area and community centre. 

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Please do not be deceived by my Nuneaton, Warwickshire address (with a Coventry/West Midlands postcode!)-it is geographically closer to Leicestershire and about 45mins outside of Coventry.

• Car parking space is usually available (street parking) but vehicles are left at owners risk, your vehicle(s) is visible from the clinic room.

• what3words: tissue-vibrate-workbench 

• Google map: https://maps.app.goo.gl/LEX5RQQWyNukj7BJ7

• Bus route: The village is served by 'Arriva' buses, number 153. As it is a village, our bus service is limited. Here is a link to the current timetable: Arriva #153 timetable. Our closest bus stop is 'Barlestone Indian Restaurant' which is next to the village shop, and then its approximately 3-5 minutes walk from there.

• Nearest train stations: are Hinckley and Nuneaton and are located a further 20-30mins away by car.​​​​​​​​​

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Full address: D-Restricted Ltd, Clinic room, 31 Avondale road, Barlestone, Nuneaton, Warwickshire, CV13 0HX.

Adopted, Fostered or Surrogacy:

In cases of adoption, foster care or surrogacy; a 'Parental Responsibility Court Order' needs to be brought to the consultation alongside the infant's red health book. This is a court order that gives someone the legal right to care for and make decisions about a child which legally establishes who has the authority to make significant decisions; such as consenting to a surgical procedure.  In some instances, a social worker may also be required to be present. In absence of this evidence, a frenulotomy (tongue-tie procedure) can not be performed in my setting.